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Bug #4594

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RR BE

Mobile APP: FST- if we are not using the app for 15 to 30 min it is getting loggout after some times

Bug #4594: Mobile APP: FST- if we are not using the app for 15 to 30 min it is getting loggout after some times

Added by reeta reeta 6 days ago. Updated 5 days ago.

Status:
Resolved
Priority:
High
Assignee:
Start date:
Due date:
% Done:

0%

Estimated time:

Description

Mobile App – FST: User Is Automatically Logged Out After 15–30 Minutes of Inactivity

Module: Field Sales Tracking (FST)
Platform: Mobile App

Description:
When the user leaves the FST Mobile App idle without using it for approximately 15–30 minutes, the application automatically logs the user out after some time.

Steps to Reproduce:

  • Login to the Mobile App.
  • Navigate to the FST (Field Sales Tracking) module.
  • Leave the application idle without performing any activity for 15–30 minutes.
  • After the idle period, open or resume the app.
  • Verify the user session/login status.

Actual Result:
The user is automatically logged out of the application after being inactive for approximately 15–30 minutes.

Expected Result:
The user should remain logged in during the expected session period. so that we can track it.


Welcome@123

Note- again logged in and taken the screenshot for your reference. ( login screen and activity screens)


Files

clipboard-202608171522-nx47u.png (32.3 KB) clipboard-202608171522-nx47u.png activity ss reeta reeta, 08/17/2026 03:22 PM
clipboard-202608171523-le0fu.png (85.4 KB) clipboard-202608171523-le0fu.png login ss reeta reeta, 08/17/2026 03:23 PM

BE Updated by balaji E 6 days ago Actions #1

  • Status changed from New to Resolved

RR Updated by reeta reeta 5 days ago Actions #2

  • Status changed from Resolved to Re-open

Still we are facing the same logged out issues after some times in the latest realesed app by yesterday 7.22 PM

Note- Reeta and Deepak are facing the same logged issues

If your are not clear about the issues please let me know.

BE Updated by balaji E 5 days ago Actions #3

  • Status changed from Re-open to Resolved
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